New tax e-filing portal: Users face points, Sitharaman asks Infosys, Nilekani ‘to not let down taxpayers’

NEW DELHI: Union finance minister Nirmala Sitharaman on Tuesday urged IT main Infosys and its co-founder Nandan Nilekani to make sure that the brand new earnings tax e-filing portal does not “let down taxpayers within the high quality of service being offered.”
The finance minister took to Twitter — after some customers complained of dealing with glitches — and wrote: “The a lot awaited e-filing portal 2.0 was launched final evening 20:45 hrs. I see in my TL (timeline) grievances and glitches. Hope Infosys and Nandan Nilekani is not going to let down our taxpayers within the high quality of service being offered. Ease in compliance for the taxpayer ought to be our precedence,”
“Can’t login to New Income Tax Site. Issue with web site or difficulty at my finish?” a consumer requested in a tweet.

“Well we’re simply taking a look on the brand new portal but it surely was not anticipated like what you’ve gotten given to us. It shouldn’t be upto the mark,” one other one wrote.
Infosys has developed the brand new portal. The software program main additionally manages the IT infrastructure of GSTN, the corporate that processes GST returns. The firm had earlier confronted flak for technical glitches within the GSTN portal.
The new tax e-filing portal was launched on Monday and since then many customers complained that they weren’t capable of login.
In 2019, the IT main was awarded a contract to develop the next-generation tax submitting system to cut back processing time for returns from 63 days to sooner or later and expedite refunds.
Infosys is but to difficulty an official assertion on the matter.
With a number of recent options, the brand new tax submitting portal seeks to supply enhanced and intuitive consumer expertise. The Central Board of Direct Taxes (CBDT), which frames insurance policies for the tax division, had earler talked about {that a} cell app will likely be activated on June 18.
(With inputs from companies)


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